"Instead of renewing the CBT system and continuing to run two systems which is very costly, we have decided to continue only with the SimplyGo system for adult commuters from Jun 1, 2024."
LTA said it understands that commuters who have not yet switched to SimplyGo will need time to adjust to the new system.
"That is why we made the announcement of the transition a few months before Jun 1," said the agency, adding that service ambassadors will be deployed at train stations and bus interchanges to assist commuters.
"We will continue to leverage advancements in technology to improve the experience of checking fares and card balances with SimplyGo."
UPGRADING PROCESS
The upgrading process has not gone quite as smoothly as some commuters would have liked as well, with some telling CNA that they encountered issues.
At City Hall station on Friday, one commuter said she was unable to upgrade her card at two stations.
Another two said they encountered hiccups during their attempt - the ticketing machine initially dispensed receipts saying the upgrade failed but the process resumed when they left their cards on the reader. They said the whole process took about five minutes.