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Posted By Topic: Consumers want fares display transparency from SImplyGo       - Views: 232
LONGSTER
13-Jan 2024 Saturday 12:02 PM (106 days ago)               #1
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SINGAPORE: Three days after it had stated that commuters using SimplyGo are unable to view fare information at station gates and bus readers because of the way such transactions are processed, the Land Transport Authority (LTA) said this was, in fact, "technically possible".

The issue has emerged as one of the main sticking points among commuters following Tuesday's (Jan 9) announcement that bus and train payment cards must be upgraded to the SimplyGo system.


In response to CNA queries, LTA said on Friday that upon tapping a SimplyGo EZ-Link card, it would take a "few seconds" for fare gates and bus readers to obtain and display the card balance and deduction information from the backend system.

"While this is technically possible, it will slow down the entry and exit for commuters," said LTA.

"Given the large numbers of commuters who are taking MRT and buses, this will lead to longer queues which is not desirable




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LONGSTER
13-Jan 2024 Saturday 12:03 PM (106 days ago)            #2
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Fare display using SimplyGo EZ-Link cards 'technically possible' but would create longer queues: LTA




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LONGSTER
13-Jan 2024 Saturday 12:03 PM (106 days ago)            #3
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SINGAPORE: Three days after it had stated that commuters using SimplyGo are unable to view fare information at station gates and bus readers because of the way such transactions are processed, the Land Transport Authority (LTA) said this was, in fact, "technically possible".

The issue has emerged as one of the main sticking points among commuters following Tuesday's (Jan 9) announcement that bus and train payment cards must be upgraded to the SimplyGo system.


In response to CNA queries, LTA said on Friday that upon tapping a SimplyGo EZ-Link card, it would take a "few seconds" for fare gates and bus readers to obtain and display the card balance and deduction information from the backend system.

"While this is technically possible, it will slow down the entry and exit for commuters," said LTA.

"Given the large numbers of commuters who are taking MRT and buses, this will lead to longer queues which is not desirable."




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LONGSTER
13-Jan 2024 Saturday 12:04 PM (106 days ago)            #4
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The decision to completely migrate the system to SimplyGo has stirred up questions about whether such a move was necessary, with many commuters expressing their displeasure online.

One common complaint was that under the SimplyGo system, a card’s balance is not displayed at the MRT fare gate or bus card reader.




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LONGSTER
13-Jan 2024 Saturday 12:04 PM (106 days ago)            #5
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LONGSTER
13-Jan 2024 Saturday 12:04 PM (106 days ago)            #6
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Instead, the screen will show only "SimplyGo", and users who want to check their card balance have to rely on ticketing machines or the SimplyGo app.

"We have designed the SimplyGo app to allow commuters to view this information and more," said LTA, pointing to the app alerts on fares for each trip via push notifications on a user's phone. 

"SimplyGo users who prefer not to use the app can also view their trip details and card balance at ticketing machines located at every train station and bus interchange."

Some commuters were also frustrated at why the existing systems had to be removed, instead of integrating new systems with old ones. 

"While (the Card-Based Ticketing system) has served us well, the CBT system for adult commuters is now reaching the end of its operational lifespan," said LTA on Friday, adding that two in three adult commuters have adopted SimplyGo since December 2023.




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LONGSTER
13-Jan 2024 Saturday 12:05 PM (106 days ago)            #7
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"Instead of renewing the CBT system and continuing to run two systems which is very costly, we have decided to continue only with the SimplyGo system for adult commuters from Jun 1, 2024."

LTA said it understands that commuters who have not yet switched to SimplyGo will need time to adjust to the new system.

"That is why we made the announcement of the transition a few months before Jun 1," said the agency, adding that service ambassadors will be deployed at train stations and bus interchanges to assist commuters. 

"We will continue to leverage advancements in technology to improve the experience of checking fares and card balances with SimplyGo."

UPGRADING PROCESS

The upgrading process has not gone quite as smoothly as some commuters would have liked as well, with some telling CNA that they encountered issues.  

At City Hall station on Friday, one commuter said she was unable to upgrade her card at two stations.

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Another two said they encountered hiccups during their attempt - the ticketing machine initially dispensed receipts saying the upgrade failed but the process resumed when they left their cards on the reader. They said the whole process took about five minutes.




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LONGSTER
13-Jan 2024 Saturday 12:06 PM (106 days ago)            #8
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The top up machines at City Hall station on Jan 12, 2024. (Photo: CNA/Abigail Ng)
LTA said there had been a surge in the number of commuters upgrading their cards at ticketing machines, and that more people downloaded the SimplyGo app after the announcement.

The surge in transaction volume resulted in the app and ticketing machines becoming less responsive and TransitLink has made enhancements to their app to address the issue, said an LTA spokesperson.

"LTA has also been working with our vendors to enhance our backend systems to handle more upgrades," the spokesperson added.




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LONGSTER
13-Jan 2024 Saturday 12:37 PM (106 days ago)            #9
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justin11sg
13-Jan 2024 Saturday 12:48 PM (106 days ago)            #10
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They need to download simplygo apps in playstore to view the trip fares. 




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LONGSTER
13-Jan 2024 Saturday 12:49 PM (106 days ago)            #11
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quote originally posted by justin11sg:

They need to download simplygo apps in playstore to view the trip fares. 




LTA worry jam up the queue as more ppl pause and look at fares just like banks update bank books/???




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justin11sg
13-Jan 2024 Saturday 12:49 PM (106 days ago)            #12
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quote originally posted by justin11sg:
They need to download simplygo apps in playstore to view the trip fares.




But they need to create account and link the card first. Lol




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justin11sg
13-Jan 2024 Saturday 12:51 PM (106 days ago)            #13
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quote originally posted by LONGSTER:



LTA worry jam up the queue as more ppl pause and look at fares just like banks update bank books/???



Yea. They concern about the balance . So their complaints are valid. Haha LTA scholars don't know this problem will be question. 
 




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seelangui
13-Jan 2024 Saturday 3:21 PM (106 days ago)            #14
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quote originally posted by justin11sg:
Yea. They concern about the balance . So their complaints are valid. Haha LTA scholars don't know this problem will be question. 




Very simple ask me la😂
seek peaks would do lo
Don't need to log in amount shown on
The app like bank la
But the app needs to upgrade 1st
😂



see what you want to see believe all you see
My current Mission is keep wining until S_P 斗/close shop
use main & sub method unit 1 unit= $20:
Use main bet as base the rest side bet to add on to max win or more Name it Eye jackpot system 南神眼



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justin11sg
13-Jan 2024 Saturday 3:23 PM (106 days ago)            #15
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quote originally posted by seelangui:

Very simple ask me la😂
seek peaks would do lo
Don't need to log in amount shown on
The app like bank la
But the app needs to upgrade 1st
😂



Best use cash. 
 




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LONGSTER
13-Jan 2024 Saturday 3:35 PM (105 days ago)            #16
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quote originally posted by justin11sg:

Best use cash. 
 




SLG use cash take public transport ?




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LONGSTER
13-Jan 2024 Saturday 3:35 PM (105 days ago)            #17
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quote originally posted by justin11sg:

Best use cash. 
 




Heard he got concession card




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seelangui
13-Jan 2024 Saturday 3:39 PM (105 days ago)            #18
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quote originally posted by justin11sg:
Best use cash. 




Yup back to 90s
I tell u its would happened this year 😂
Solar storm hits the electronic system all
Break down 
Everything back to normal again 
Take bus or taxis only
No mrt or ev 
u look at the sky at night
if see the north Pole lights 
Means it's near



see what you want to see believe all you see
My current Mission is keep wining until S_P 斗/close shop
use main & sub method unit 1 unit= $20:
Use main bet as base the rest side bet to add on to max win or more Name it Eye jackpot system 南神眼



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seelangui
13-Jan 2024 Saturday 3:40 PM (105 days ago)            #19
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quote originally posted by LONGSTER:



SLG use cash take public transport ?



😂can la 
u dont needs to worry also

 



see what you want to see believe all you see
My current Mission is keep wining until S_P 斗/close shop
use main & sub method unit 1 unit= $20:
Use main bet as base the rest side bet to add on to max win or more Name it Eye jackpot system 南神眼



betting records at
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hanman0072002
13-Jan 2024 Saturday 8:20 PM (105 days ago)            #20
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Stupid lta come out with a flawed system.



This message was edited by hanman0072002 on 13-Jan-2024 at 8:21 PM





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m_menthol
13-Jan 2024 Saturday 8:53 PM (105 days ago)            #21
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quote originally posted by LONGSTER:

SINGAPORE: Three days after it had stated that commuters using SimplyGo are unable to view fare information at station gates and bus readers because of the way such transactions are processed, the Land Transport Authority (LTA) said this was, in fact, "technically possible".
The issue has emerged as one of the main sticking points among commuters following Tuesday's (Jan 9) announcement that bus and train payment cards must be upgraded to the SimplyGo system.
In response to CNA queries, LTA said on Friday that upon tapping a SimplyGo EZ-Link card, it would take a "few seconds" for fare gates and bus readers to obtain and display the card balance and deduction information from the backend system.
"While this is technically possible, it will slow down the entry and exit for commuters," said LTA.
"Given the large numbers of commuters who are taking MRT and buses, this will lead to longer queues which is not desirable



That’s the problem with SG
like it or not - they stuff it down your throat
All lppl cos no choice have to take public transport




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LONGSTER
13-Jan 2024 Saturday 9:15 PM (105 days ago)            #22
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quote originally posted by hanman0072002:
Stupid lta come out with a flawed system.



This message was edited by hanman0072002 on 13-Jan-2024 at 8:21 PM




Simply strip?




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LONGSTER
13-Jan 2024 Saturday 9:16 PM (105 days ago)            #23
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quote originally posted by seelangui:
😂can la 
u dont needs to worry also




 




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seelangui
13-Jan 2024 Saturday 9:22 PM (105 days ago)            #24
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quote originally posted by hanman0072002:
Stupid lta come out with a flawed system.



This message was edited by hanman0072002 on 13-Jan-2024 at 8:21 PM



Free harvest 
 



see what you want to see believe all you see
My current Mission is keep wining until S_P 斗/close shop
use main & sub method unit 1 unit= $20:
Use main bet as base the rest side bet to add on to max win or more Name it Eye jackpot system 南神眼



betting records at
http://forums.asianbookie.com/viewmessages.cfm?Forum=45&Topic=2112557


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harewlood34
14-Jan 2024 Sunday 7:20 AM (105 days ago)            #25
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Lousy system 



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hanman0072002
14-Jan 2024 Sunday 10:07 AM (105 days ago)            #26
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“CHANCE IS ALWAYS POWERFUL. LET YOUR HOOK ALWAYS BE CAST; IN THE POOL WHERE YOU LEAST EXPECT IT, THERE WILL BE A FISH.”


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Taurus05
14-Jan 2024 Sunday 11:52 AM (105 days ago)            #27
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the govt nowadays ignore everyone views.



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moneyplant
15-Jan 2024 Monday 4:08 AM (104 days ago)            #28
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Knn after upgrading my card to simply go,when l board the bus the card totally cannot be use.



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*7up*
15-Jan 2024 Monday 9:17 AM (104 days ago)            #29
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Duno wat this smart ppl thinking..
Upgrade just let u see logo...but no info of fare...crazy




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Sucker
15-Jan 2024 Monday 10:44 AM (104 days ago)            #30
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This fellow.who.think.of this new system is bloody no.brainer and create extra stress and backlash for.himself 
.nothing to do huh ? 



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Taurus05
15-Jan 2024 Monday 11:15 AM (104 days ago)            #31
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most people use the same saving account to top up. What happen if kena scam or top up too much in  simply go? They will be in deep financial trouble as no one will refund them.

61% need to answer why they voted these people with no check and balances.
You look at josephine teo who is in charge of digital, she is keeping very quiet on these and push all bad news to taksforce or other ministers eg lta.

 



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JOGK
15-Jan 2024 Monday 3:22 PM (104 days ago)            #32
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The gov treating us like kids
🙄🙄🙄🙄🙄




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Taurus05
16-Jan 2024 Tuesday 10:35 AM (103 days ago)            #33
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elderly will have problems using simplygo. I am looking at using credit cards for travel now.



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